Last Updated: March 2026
Thank you for choosing Wallpaper Abu Dhabi for your wallpaper supply, installation, wall covering, and interior decoration services. We are committed to providing high-quality materials and professional workmanship.
If you are not fully satisfied with your purchase or service, please review our return and refund policy below.
1. Return & Refund Eligibility
You may request a return or refund within 5 days of receiving your product or completion of service.
After 10 days from delivery or service completion, we cannot offer a refund or exchange under any circumstances.
To be eligible for a return/refund, the item must:
• Be unused and not installed (for products only)
• Be in the same condition as received
• Be in original packaging (if applicable)
• Not show signs of misuse, damage, alteration, or incorrect measurements provided by the customer
We reserve the right to refuse returns that do not meet these conditions.
2. How to Request a Return or Refund
To start a return or refund request, please contact us:
📧 Email: info@wallpaperabudhabi.ae
📱 Phone/WhatsApp: +971-50-618-1310
Please include the following information:
• Order or invoice number
• Product or service details
• Reason for return/refund
• Clear photos (if item is damaged, defective, or incorrect)
Once approved, we will provide return instructions.
⚠️ Items returned without prior approval may not be accepted.
3. Return Shipping Defective, Damaged, or Incorrect Items
We will cover return costs if the product is confirmed defective, damaged, or incorrect.
Change of Mind (Non-Custom Products Only)
The customer is responsible for return shipping costs.
We recommend using a trackable courier service, as we are not responsible for items lost during return transit.
4. Custom & Made-to-Order Wallpaper Services
All custom wallpaper supply, wallpaper installation, mural wallpaper, wall covering installation, and tailored interior decoration services are considered custom-made orders.
Custom orders and installation services are non-refundable and non-returnable, except in cases of:
• Manufacturing defect
• Wrong wallpaper supplied
• Service outcome significantly different from agreed quotation
Customers are strongly advised to double-check wallpaper design, color selection, and wall measurements before confirming orders.
5. Restocking Fee
We do not charge any restocking fee.
Restocking Fee: AED 0.00
6. Refund Process
After receiving and inspecting the returned item:
• You will receive email confirmation of approval or rejection.
• If approved, the refund will be processed through the original payment method.
Refund Timeline
Refunds are processed within 10–15 business days, depending on your bank or card provider.
Shipping and service charges (if any) are non-refundable, unless the return is due to our error.
7. Damaged Deliveries
If your wallpaper arrives damaged:
• Take clear photos of the packaging and product.
• Contact us within 48 hours of delivery.
Failure to report damage within 48 hours may affect refund eligibility.
8. Order & Service Cancellations
Orders may be cancelled within 24 hours, provided work has not started.
Once wallpaper cutting, customization, preparation, or installation work has begun, cancellation may not be accepted.
9. Contact Information
For any return, refund, or cancellation inquiries, please contact us:
📧 info@wallpaperabudhabi.ae
📱 +971-50-618-1310
Wallpaper Abu Dhabi – Wallpaper Supply & Installation Experts in Abu Dhabi